Lamb's Automotive - Customer Letters

This is a genuine, unsolicited and unedited customer letter.

Just a note to thank you for taking care of the brakes on my Explorer. It is encouraging to know there are still businesses who strive to satisfy the customer, no matter what the circumstances may be. Your generosity and willingness to service my vehicle in a timely manner is very much appreciated. With this level of service, I expect to be with Lamb's Automotive for quite a while.

Steve Kraus pulled me aside before I left your store and apologized for his actions on the day my brakes were not repaired. I understand the frustration he was feeling that day and accepted his apology. I look forward to working with him again in the future.

Once again, Steve, thank you for restoring my faith in Lamb's Automotive. As a single female, it is important to me to have an automotive service provider who will take care of my vehicle. Now that we have rectified the situation, I believe Lamb's Automotive is exactly that kind of place.

Sincerely,
Darlene Guillory

About Lambs Tire and Automotive

Lamb's Tire & Automotive is an Austin original, founded in 1987 and has 16 Austin-area locations, including Georgetown, Round Rock and Pflugerville. Lambs is dedicated to providing the most outstanding automotive service and repair to our Central Texas friends and neighbors. In addition, Lambs offers the best value on tires, with premium brands such as Goodyear, Continental, Dunlop, Pirelli, Republic, Michelin, General, Yokohama, Hankook and Fierce.

Lambs Services Include, Engine Tune-up, Computerized Engine Diagnostic Service, Battery, Charging and Starting Systems, Air Conditioning Service, Cooling System Maintenance, Fuel Injection Service, Brakes, Computerized Wheel Alignment, Steering / Suspension / Drivetrain Services, Transmission Flush Service, Tire Rotation, Tire Mounting, Tire Balancing, Flat Repair, and State Inspections.