Lamb's Automotive - Customer Letters

This is a genuine, unsolicited and unedited customer letter.

I Wanted to give kudos to Ron Fitzpatrick and the boys on Slaughter Lane.

FYI -- I have 5 cars and been going to this store since the day it opened in 1997.

I left a flat tire with them yesterday, a Saturday, to fix. I wasn't going to be able to get back before 5:00 to retrieve it so I told a tech (not a mgr.) to leave it behind the building.

When I showed up at 6:00 an hour after closing, Ron and 2 technicians were just leaving. I didn't see my tire outside and they noticed it hadn't been fixed yet. Ron offered to fix it right then and there and without being prompted, CHEERFULLY offered to put it on my car, which of course saved me time and aggravation.

I left at 6:30, 1.5 hours after the store closed, a very happy (as usual) customer.

Thank you,
Robert J. Petersen

About Lambs Tire and Automotive

Lamb's Tire & Automotive is an Austin original, founded in 1987 and has 16 Austin-area locations, including Georgetown, Round Rock and Pflugerville. Lambs is dedicated to providing the most outstanding automotive service and repair to our Central Texas friends and neighbors. In addition, Lambs offers the best value on tires, with premium brands such as Goodyear, Continental, Dunlop, Pirelli, Republic, Michelin, General, Yokohama, Hankook and Fierce.

Lambs Services Include, Engine Tune-up, Computerized Engine Diagnostic Service, Battery, Charging and Starting Systems, Air Conditioning Service, Cooling System Maintenance, Fuel Injection Service, Brakes, Computerized Wheel Alignment, Steering / Suspension / Drivetrain Services, Transmission Flush Service, Tire Rotation, Tire Mounting, Tire Balancing, Flat Repair, and State Inspections.